Frequently Asked Questions
Below are answers to our most frequently asked questions. Still need help? Call Uncorked Customer Care at 1.888.386.4459 (Mon - Fri | 7:30 am - 4:30 pm PST) or contact us.
My Account
Why doesn’t my password work?
Our passwords are case sensitive, so please check that your Caps Lock key is off. Your user id is your e-mail, so click the “Forgot Password’ link, and your password will be sent to that e-mail address. Or call us at 1.888.386.4459 (Mon-Fri 7:30-4:30 PST) or email us.
Orders
How do I use my promotion code?
Only one promotion code can be used per order. To redeem a promotion code, you may enter your code in the in the coupon code field after clicking the “Have a promotional code?” prompt found on the bottom left of your Shopping Cart page. Or you may enter your code in the “Enter Coupon Code” field in the Payment section of the check-out process.
Why doesn’t my promotion code work?
Only one promotion code can be used per order. Some brands or products may not be included, such as rare brands, signed bottles, and promotional items; these will be noted on the product pages. Other reasons a code may note work is if it is expired or it doesn't meet the promotional conditions. If you have any questions, call us at 1-888-386-4459 (7:30 am - 4:30 pm PST) or email us.
Why doesn’t my e-Gift Card code work?
To redeem an e-gift certificate, please enter it in the ”Redeem E-Gift Card Code/ Vintner Credits” field found in the Payment section of the check-out process.
For more information about our e-Gift Cards Terms of Use, click here.
How do I cancel my order?
Please contact Customer Care immediately at 1-888-386-4459 (7:30 am - 4:30 pm PST) or email us at customercare@uncorked.com for cancelation of an order. If you wish to cancel or change a recently placed order, we will do everything possible to fix it.
What do I do if a bottle is damaged?
If a bottle gets damaged in transit and the carrier lets us know, we'll get a new shipment out right away. If you receive a damaged bottle that is not due to extreme weather issues, please contact us immediately. Let us know your order number, which wine(s) are impacted and we'll send you a replacement. Please contact Customer Care so we may assist you.
Is there a guarantee?
Our policy is for 100% customer satisfaction. So if there is anything wrong with your wines, delivery or experience that is within our control, please contact Customer Care so we can correct the issues.
Do you accept returns or refunds?
We do not accept returns of wines and wine purchases are non-refundable. At Uncorked.com, we guarantee every wine we sell. If you are not 100% satisfied with any wine you have purchased from us, we will gladly provide a replacement. Upon request, undeliverable shipments will be reshipped at the expense of the customer. We are unable to hold wines returned to us as undeliverable for more than six months. Wines not claimed after six months will be destroyed.
Can I use a debit card?
Yes, we accept debit cards as form of payment. Your card processor will approve the transaction and charge the card at the time of the order. The final authorization to the card is at the time of shipping.
Who processes my order?
All sales are made by entities that hold the necessary licenses to sell wine to consumers.
Shipping
Shipping Deadlines: Holidays 2024
Thanksgiving:
Orders submitted by 12pm CT on the dates below should deliver by/on Thursday, November 28
Ground – November 20 (Shipping carriers do not guarantee Ground Shipping)
2nd Day – November 22
Overnight – November 25
Christmas:
Orders submitted by 12pm CT on the dates below should deliver by/on Wednesday, December 25
Ground – December 16 (Shipping carriers do not guarantee Ground Shipping)
2nd Day – December 19
Overnight – December 20
New Year's:
Orders submitted by 12pm CT on the dates below should deliver by/on Wednesday, January 1
Ground – December 20 (Shipping carriers do not guarantee Ground Shipping)
2nd Day – December 26
Overnight – December 27
Where’s my order?
Once we receive your order, processing and handling can sometimes take up to 2 business days, except for Illinois. Illinois will take up to 3 to 5 business days. Once your package ships, you will receive an email confirmation with tracking number.
Visit our Track Order Status page to check the status of your delivery. If you need to, you may redirect your delivery.
Please note: Due to nationwide shipping and trucking bottle necks, some orders and deliveries may be delayed. Thank you for your ongoing patience as we enter this busy season.
Why doesn’t my tracking number work? (It isn’t updating.)
For most states, you will get your tracking number in your ship confirmation email as soon as your wine leaves our warehouse. However, for Illinois shipments, your tracking number status will not update until the wine reaches the state. If you have further questions, please contact Customer Care and include your order number for an update.
Which states do you ship to?
We currently ship to 37 U.S. states: AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WA, WI, WY.
We are sorry, in order to adhere to state regulation, we cannot ship wine to the following states at this time: Alabama, Alaska, Arkansas, Delaware, Hawaii, Indiana, Kentucky, Louisiana, Mississippi, Oklahoma, Rhode Island, South Dakota, Utah, and West Virginia.
What are my shipping options?
During non-summer months, generally from September to May, we offer FedEx 2 Day (our recommended), as well as FedEx Ground, and FedEx Standard Overnight shipping for all states we currently ship to, except for Illinois. For Illinois, we currently partner with UPS and offer UPS Ground service.
During warmer summer months, generally from May-August, we offer FedEx Priority Overnight (our recommended) at a discounted rate for all states we currently ship to. For select states that qualify, we offer the option of including an ice pack with FedEx Next Day Air or FedEx 2Day shipping methods. The exception remains for Illinois. For Illinois, we continue to partner with UPS and offer UPS Ground service.
Do you offer flat-rate shipping?
In the past year, the common carriers have imposed rate increases, fuel surcharges, and Covid surcharges. Additionally, due to supply issues, the cost of packing materials to our suppliers has dramatically increased this year as well. When compounded, these factors have left us with significantly higher freight rates.
Up until now, Uncorked.com has absorbed these additional fees hoping that the increased costs would be temporary. Unfortunately, these increases appear to be more permanent. Regrettably, as a result, we will no longer be able to offer $9.95 flat rate shipping.
We value all of our customers and strive to provide a superior online experience. We want to offer the best pricing available and apologize that we are unable to continue to provide flat rate shipping.
What days do you ship?
We currently ship Monday - Friday. We are currently unable to facilitate weekend deliveries.
Note for Illinois shipments: We only ship Mondays and Wednesdays. Orders will take up to 5 days for delivery.
- Orders placed Saturday-Tuesday will ship Wednesday. Orders placed Wednesday-Thursday ship Monday.
- You will receive a shipping confirmation and tracking number when the shipment reaches the state, usually the day prior to or the day of delivery. We do not offer expedited shipping options to the state of Illinois.
What is your shipping cut-off?
We process and ship orders the next business day when received before 8 pm Central Time/ 6 pm Pacific Time. Orders placed after 8 pm CT/6 pm PT will ship the following business day; those placed on Friday after 8 pm CT/6 pm PT will ship the following Monday, regardless of delivery method.
Note for Illinois shipments: We only ship Mondays and Wednesdays. Orders will take up to 5 days for delivery.
Do you offer expedited shipping?
Yes, we offer FedEx Standard Overnight shipping for all states we current ship to, except for Illinois. We do not offer expedited shipping to Illinois. Please note that our Shipping Cut-off is 8pm CT/6pm PT. Orders received after this time will be processed the next business day and will ship the following business day.
What are the options for hot or cold weather shipping?
Wine does not like extreme temperatures. Hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. When your Uncorked wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. No insurance for heat or cold damage is provided by the shipper. Uncorked is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment.
We recommend selecting FedEx 2Day or our discounted summer shipping offer with FedEx Priority Overnight (when available) for most states. (The exception is IL, where UPS Ground is the shipping method offered.) If you need your wine by a certain date during extreme temperatures, we highly encourage expedited shipping, such as FedEx Overnight, and ice packs, when available.
Upon request, we can hold your shipment until weather patterns change. Please contact Customer Care immediately with your order number.
What are the holiday shipping cutoffs?
Make sure your wines or gift get there in time for the holidays. We'll publish ordering cutoff dates for major holidays as a guide depending on where you are shipping.
- Thanksgiving (Illinois): 11/10
- Thanksgiving (All Other States): 11/18
- Christmas (Illinois): 12/09
- Christmas (All Other States): 12/16
- New Years: 12/21
We recommend allowing at least 2 weeks for delivery during major holiday windows.
If you’ve missed the ordering cutoff, send an Uncorked e-Gift Card instead — they are delivered via email in minutes.
Why is a signature required for delivery?
By law, all alcohol orders require an adult 21 or older signature for delivery, so please send your wine or gift to a home or business address where an adult 21 or older is present to sign for receipt. We cannot deliver to P.O. Box addresses.
Alternatively, shipping to a FedEx Office Print & Ship Center or requesting FedEx to redirect to a Walgreens location ensures fast and safe delivery. Missed delivery attempts could result in compromising the quality of the wine. Please click here to find a FedEx location near you or the gift recipient. You may also call Uncorked Customer Care at 1-888-386-4459 for further assistance.
What if I missed the delivery attempts and my wine gets returned to you?
In the unfortunate circumstance that your order is returned to our warehouse, please contact Customer Care at 1-888-386-4459 for further assistance. Reshipment fees are the responsibility of the consumer.
Therefore we highly recommend you ship to an address where an adult 21 or older is available to sign for your delivery. Or alternatively, we suggest you ship to a FedEx Office Print & Ship Center or requesting FedEx to redirect to a Walgreens location near you to ensure fast and safe delivery. Missed delivery attempts could also result in compromising the quality of the wine. Find a FedEx location near you or the gift recipient.
Why can’t I receive certain wines?
Laws and regulations vary by state regarding alcohol shipping. We comply with the regulations of each state.
Why do you need a copy of my ID and Date of Birth?
Currently, regulatory compliance with state and federal law requires us to keep a validated date of birth on file for you. In some states noted below we may also need a copy of your driver's license, passport, or military identification number as proof of your legal age.
States that require ID's and Date of Birth on file: Kansas, Michigan, Missouri.
Are there shipping restrictions by state?
Regulations and laws regarding shipping, zip code restrictions, quantity limitations and taxes vary by state. We follow and comply with the laws and licensees of each state.
To find more about restrictions for your state, visit the Wine Institute for up-to-date information.
Connecticut
Quantity Limitations: Only 2 cases per person, every 60 days
Zip Code Restrictions: 06897
District of Columbia
Quantity Limitations: Only 1 case per person, per month
Florida
Quantity Limitations: None
Zip Code Restrictions: 32008, 32059, 32060, 32064, 32066, 32321, 32331, 32340, 32425, 32427, 32428, 32437, and 32462
Idaho
Quantity Limitations: Only 24 cases per person, per year
Idaho
Quantity Limitations: 24 cases per individual per calendar year.
Montana
Quantity Limitations: Only 12 cases per person, per year
Nebraska
Quantity Limitations: Only 1 case per person, per month
Nevada
Quantity Limitations: Only 12 case per person, per year
New Hampshire
Quantity Limitations: Only 5 cases per person, per year
New Mexico
Quantity Limitations: Only 2 cases per person, per month
New York
Quantity Limitations: 36 cases per person, per year
Oregon
Quantity Limitations: Only 2 cases per person, per month
Pennsylvania
Quantity Limitations: 36 cases per individual per calendar year
South Carolina
Quantity Limitations: Only 2 cases per person, per month
Tennessee
Quantity Limitations: Only 1 case per person, per month, not to exceed 3 cases per year
Wisconsin
Quantity Limitations: Only 12 cases per person, per year
Wyoming
Quantity Limitations: Only 2 cases per person, per year
We are sorry, in order to adhere to state regulation, we cannot ship wine to the following states at this time: Alabama, Alaska, Arkansas, Delaware, Hawaii, Indiana, Kentucky, Louisiana, Mississippi, Rhode Island, South Dakota, Utah, and West Virginia.
Can I ship to Canada/International/P.O. Box addresses?
We are sorry, but wine cannot be shipped outside of the U.S. We cannot ship to P.O. Boxes because a signature is required from someone age 21 or older for deliveries of alcohol.
Gifting & e-Gift Cards
Why am I having trouble adding additional Gift Sets to my Cart?
Please try refreshing the Gift Collections page in your browser. If you continue to have issues, please contact Customer Care.
Do you offer gift wrapping?
Unfortunately, we do not gift wrap. Our boxes are designed to be secure for wine shipping and the outside does not indicate alcohol is inside. We can include a personalized message printed on a note gift card. At checkout you will have the option to add a gift message. Gift messages are included in the wine box, printed on card stock, and enclosed in an envelope.
Does the packing slip include pricing information?
No. Only the wine description and quantity are included.
Can the recipient of the e-Gift Card purchase wines that ship to all states?
e-Gift Card recipients must live in one of these states to redeem their eGift card. Please note that portfolio selection varies from state to state.
How do I redeem my e-Gift Card?
To redeem an e-gift certificate, please enter it in the ”Redeem E-Gift Card Code” field found in the Payment section of the check-out process. Uncorked e-Gift Cards are only redeemable at Uncorked.com.
For more information about our e-Gift Cards Terms of Use, click here.
Why can’t I find my e-Gift Card?
Our e-gift cards are sent via email within minutes of purchase that includes an e-Gift Card code. There is a chance the email may have ended up in your Junk/SPAM folder. Please take a moment to check there for an email from Uncorked.com.
We also recommend you add our email addresses (info@email.uncorked.com, info@uncorked.com, customercare@uncorked.com) to your Address Book/Contacts or SafeSender list to ensure our messages arrive in your Inbox instead of your Junk/SPAM.
If you are unable to find the e-Gift Card email, please contact Uncorked Customer Care.
Can I use more than one e-Gift Card at a time?
Yes, you may apply up to five (5) e-Gift Cards in the ”Redeem E-Gift Card Code/ Vintner Credits” field found in the Payment section of the check-out process.
How long does it take to receive an e-Gift Card?
Our e-gift cards are sent via email within minutes of purchase that includes an e-Gift Card code redeemable only at Uncorked.com.
The purchaser of our e-Gift Card will also receive an email notification upon successfully delivery of the e-Gift Card to the recipient’s email address provided on the order. Our e-Gift Cards are sent via email to any individual with a valid email address. Delivery to an incorrect but deliverable address or a nonexistent address as provided by the purchaser is the responsibility of the purchaser.
Do you offer corporate gifting?
Our corporate gifting service offering is still under development. If you would like assistance with placing gift order for 15-20 recipients, please contact our Customer Care team for more information. We’re also happy to help with your gift selection and offer gift recommendations.
Rewards
What are Vintner Rewards (formerly Vintner Credits)?
Vintner Rewards (formerly called Vintner Credits) is our loyalty program. Earn points with shopping and more. Once you’ve unlocked a reward, redeem your points for e-Gift Cards to use for future purchases. To review your Vintner Rewards, see your balance, please log into your Uncorked account to see your information under "My Vintner Rewards".
How do I join Vintner Rewards?
When you create an account Uncorked.com, you may opt-in to the Vintner Rewards program. If you already have an Uncorked.com account, go to "Rewards" under your Account menu, or in your Account Dashboard click on "My Vintner Rewards" to confirm your enrollment.
How can I start collecting points?
Start collecting points by enrolling in Vintner Rewards when you create your Uncorked.com account, and shop our selection of wines from around the world. You'll earn 10 points for every dollar spent.
When do my points expire?
Vintner Rewards expire after 12 months of inactivity. Continue shopping on Uncorked.com to maintain your points.
How can I redeem my rewards?
To redeem your Vintner Rewards for a reward, you may select from your Available Rewards during Checkout. It's as easy as that! Note: All rewards redeemed during Checkout are final. Points cannot be returned.
Alternatively, you may login to your Uncorked account dashboard and in Vintner Rewards, select your reward under 'My Rewards' and acquire your reward promo code. Your e-Gift Card code will be issued immediately in your account and also sent via email. Then start shopping (and saving!).
I have an old Vintner Credits e-Gift Card Code. How do I apply that to my order?
If you redeemed your Vintner Credits points for an e-Gift Card prior to October 14, 2021 and have the e-Gift Card code, you can still use that code during Checkout. Enter your Vintner Credits e-Gift card code in the Promo Code field. Vintner Credits e-Gift Card rewards issued prior to October 14, 2021 will not appear in the Vintner Rewards In-Cart Redemption dropdown menu during your Checkout.
How do I check my Vintners Rewards balance?
To review your Vintner Rewards balance, please log into your Uncorked account and look for "My Vintner Rewards" on your account dashboard.
How can I opt out?
We understand if you'd prefer to opt-out of our Vintner Rewards program and cancel your membership. Log into your Uncorked.com account, go to your Vintner Rewards dashboard and click on Profile (under your name). Click "Cancel Membership" and un-enroll from Vintner Rewards.
Wines Near Me
What is the “Wines Near Me” or “Find Near Me” tool?
Since we are not able to ship all wines from our portfolio to all states, we added a search function so that you can find your favorite wines from our Uncorked portfolio at a nearby retailer, restaurant or bar. Or maybe you can’t wait for wines to be shipped to you, and need to pick up a bottle of your favorite wine. Try our Wines Near Me tool. We want to help find what’s closest to you.
Can I use Uncorked e-Gift Cards at physical locations that carry your wines?
Sorry, our e-Gift Cards are only redeemable on Uncorked.com.
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